1. What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express.

2. How do I place an order?
Browse from our product collections and look for your product of interest. The name and price of each item are displayed, once you've decided what to buy, click the image and add it to your cart then proceed to checkout!

3. How long until I receive my order?
Orders are shipped after 1 business day. Once your order is shipped, you will receive an email notification with the tracking number from FedEx. Visit their website and use the tracking number to see the estimated time of arrival of your order. 

4. Do you have a secure payment process?
Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're on the payment page, look for the lock icon and click or double-click on it to see details of the site's security. 

5. Can I return the product if I'm not satisfied?
Yes, if you're not fully satisfied with our products, you may return them within 30 days. For your guidance, please read our Refund & Shipping Policy. 

6. Do you ship outside the USA?
Unfortunately, we do not. We ship anywhere in the continental U.S.

7. Do you have replacement parts for sale?
Yes, we do! Please contact us by emailing CustomerService@CatryGroup.com and a customer service specialist will be assisting you within 24 hours.

8. Can I purchase a cat tree at your business location?
Yes, you can! We have a variety of products available at our warehouse ready for sale. Please note that face masks are required for your and our employee's safety.
9. Is shipping free?
Shipping is free for all Continental U.S. orders over $100 with code FreeShip100
10. Can I use CT20 for my entire purchase?
You may receive 20% off with code CT20 for only regular-priced items. Sale items are not included as they are already discounted. Please note pre-order items are not eligible for 20% either.

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