RETURN & SHIPPING POLICIES

30-Day Trial Returns 

Here at Catry we want to ensure you and your feline friend are satisfied with your purchase. If you and your cat are unsatisfied, we would love to hear your concerns and create a resolution!

Please contact us within 30 days at CustomerService@CatryGroup.com with your order number, the SKU(s) of the product, and a description of the issue, along with pictures if necessary.

If you would like to continue with a return, please let us know within 30 days and we will send a return label. Please repack your product in the original packaging (if possible), attach the label to the box, and bring it to your local USPS or FedEx. Once we receive the return, we will inspect the product, and issue a FULL refund. Please allow us 3-5 business days to inspect and process the return before issuing your refund.

Returns will not be allowed after 30 days unless an extension is granted.

ALL SALES FINAL for replacement parts. Please contact our team to ensure you are selecting the correct replacement part prior to purchasing.


Exchanges

We apologize If you encounter any functional defects. Please let us know and we will work with you to resolve the issue. If you need to exchange it for the same item, send us an email at CustomerService@CatryGroup.com. Please provide photos and/or videos of the defect so we may inspect it.

Shipping 

Free shipping for all Continental U.S. orders over $100!
Orders will be shipped out within 1 business day via FedEx or UPS.
P.O. boxes, APO, FPO, and Non-Continental U.S. addresses are not eligible for shipping.

The customer will be responsible for all expedited shipping costs. Shipping will be calculated at checkout! If you cannot calculate the shipping cost at checkout, please reach out to support at CustomerService@CatryGroup.com for assistance.