Reach out to our customer service email and a customer service specialist will be happy to assist you within 24 hours. We at Catry Group will do our best to provide customers with any replacement part available at our warehouse at the only expense of the shipping cost. To send us a request please fill the form below and include:

Replacement Parts:
- Your order number (if available)
- The amount of time you had the product for
- A picture of the cat tree or SKU and the part you would like to replace
- Your shipping address
Phone: (626)968-1516