30-Day Risk-Free Returns

If you’re not satisfied, you can request a return or refund within 30 days of delivery. 

Please note: replacement parts are final sale and not eligible for return. 

Email us at customerservice@catrygroup.com

Need Help with Replacement Parts?

  • Free Replacement Parts (Within 3 Months)

    Receive free replacement parts within 3 months from the date of purchase with proof of receipt and pictures of the damaged, defective, or missing part(s). We replace parts that wear out quickly, are damaged, or have exposed threads from scratching posts.

    ​Fill out our Replacement Parts Form!

    NOTE:

    Customers outside the contiguous U.S. (including Alaska, Hawaii, Puerto Rico, and Canada) are responsible for applicable shipping fees and taxes, even within the 3-month warranty period. Eligible replacement parts remain free of charge.

  • Discounted Replacement Parts(3 to 6 Months)

    If it has been more than 3 months but less than 6 months since your purchase, you may qualify for discounted replacement parts with proof of receipt and pictures of the damaged part(s).

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    Send us an email with the following:

    customerservice@petpalsgroup.com

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    1. A picture of your receipt/proof of purchase.
    2. The product name/SKU number (or a picture if unknown).
    3. Pictures of the damaged part(s).
    4. Your shipping address for the replacement part(s) after approval/payment.

  • Replacement Parts for Purchase(6+ Months)

    If it has been more than 6 months since your purchase, replacement parts are available for purchase. Visit our [Replacement Parts Page] to check availability.

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    Visit our replacement parts page to see if the parts you need are listed!

    Replacement Parts

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    1. The product name/SKU number (or a picture if unknown).

    2. The specific part number needed (or a picture of the part).

    3. Your shipping address.